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Supported Living Service Manager

Open Position / Cabra & Community

Job Title: Supported Living Service Manager
Reporting to: Head of Support Services
Salary: €59,000 to €65,000 depending on experience/qualifications
Contract duration: Permanent, subject to probationary period and garda vetting
Contract Hours: Full-Time, Monday to Friday

Become part of a dedicated team connected by a purpose to create an environment where every Deaf Child and Adult is empowered to live the life of their choice and has the best opportunity to be successful and independent through equal access.

Why work for us:
Reach Deaf Services is a not-for-profit organisation, providing services to the deaf community in Ireland and are currently recruiting for a Supported Living Services Manager.
We offer a competitive salary
Flexible working
Generous employer pension
22 days annual leave and 3 grace days
Learning and Development opportunities with a focus on personal and professional progression
Free Parking
A job with purpose, working as part of a diverse and inclusive team

About the role:
The Supported Living Services Manager will oversee the day-to-day operations of the service whilst leading the middle management team to maintain and provide continuous improvements in the Quality of the support services provided. This role works closely with the Head of Support Services and the Senior Management Team

Interviews for this vacancy will take place week beginning 05th March 2024.

Duties and Responsibilities:
Below are the key areas of responsibility; (This list is not exhaustive)
• Ensuring delivery of the support services function under the HSE Service Level Agreements in place across the organisation
• Lead the delivery of, and be accountable for, high quality, effective and safe services for Deaf and Deaf Blind Adults
• Regular monitoring of operational plans and reporting to Safeguarding committee & Head of Support Service on performance
• Deliver high level reports to the Head of Support Serivces /CEO and Board
• Identifying and promoting opportunities to engage with service users to improve the quality of services delivered
• Management and development of the support services staff, peers and volunteers
• Lead and promote the Social Role Valorisation (SRV) model of support for all service users, in line with the agreed vision

Safeguarding and Compliance
• Be responsible for the management and effective delivery of safeguarding policies and procedures across the community-based service, raising and pursuing concerns where necessary or supporting teams to do so
• Carry out the Bi-Annual HSE Safeguarding Audit with Management Team to identify areas of improvement to promote a safe and positive safeguarding culture
• Stay up to date with all Safeguarding publications and implement as appropriate
• Collaborate with the Senior Managment Team as required on Compliance in areas relevant to the Supported Living Service as per the HSE Service Level Agreement
• Preparation for internal & external audits and developing and overseeing improvement plans
• Oversee the Person in Charge where community homes fall under a HIQA designated centre

Management and Development
• Manage, Develop and Support the Supported Living Service Management Team to provide an effective and Quality Support Service
• Ensure communication of service developments with all teams as required
• Actively participate in succession planning with the management team to ensure equal opportunities
• Oversee the clinical team ensuring clinical delivery meets the ethos and values for the service model in a person-centred way to each service user
• Keep abreast of current and recent trends and developments including liaising with HR regarding legislative updates.
• Ensure team adherence to employee handbook policies and oversee grievance and disciplinary procedures if required
• Responsible for setting employee performance development plans according to the annual process
• Ensure appropriate processes are in place for the development and supervision of staff

Qualifications required:
• Relevant QQI level 7 or education equivalent
• Minimum of 5 years’ experience at senior management level including administrative as well as social care management experience
• Experience of service inspections and audits e.g. HSE/HIQA
• Experience in delivery of community-based services

Key Requirements:
• Demonstrate behaviour consistent with the values of Reach Deaf Services
• Lead, by example, a professional, punctual and dedicated team
• Excellent interpersonal and communication skills essential
• Create and promote open communications, healthy working relationships, and stimulate initiative amongst the team
• Motivate team members, by agreeing goals and objectives, through performance review
• Proven track record in leading diverse and inclusive teams
• Knowledge of delivering a change agenda
• Have experience of defining and setting strategic goals and monitoring their implementation
• Be proactive and initiate positive change
• Have experience of developing networks
• Must be a confident decision maker

Other Requirements:
• Willingness to become fluent in ISL, classes will be provided
• Post holder will have, or will develop, an understanding of the Deaf community and Deaf culture
• Role will involve travel within the Dublin area
• Post holder will ideally have a full clean Irish driving licence
• Post will require the user to be competent in use of word, excel, powerpoint and outlook

Do you not meet every single requirement? Studies have shown that women and members of underrepresented groups are less likely to apply for jobs unless they meet all qualification criteria.

At Reach Deaf Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every requirement, we encourage you to apply anyway. You may be just the right candidate for this or other roles

Any interested applicants should forward their CV and a short covering letter stating their suitability for the role. Please email by close of business 4:00pm on the 27th February 2024.

If you require further details on this role, please contact me directly at

All offers of employment are subject to Garda Vetting

Kristina Harris
HR Generalist
Reach Deaf Services

To apply, send a C.V. and cover letter to our email address: